Privacy Policy

This notice explains what information we collect, we collect it and how we use this. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.

Who we are.

Letsmove Pembrokeshire at The Office, Rose Cottage, Robeston West, Pembrokeshire. SA73 3TN (“I”/ “we” or “me”/ “us”) take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.

I/we am/are notified as a Data Controller with the Office of the Information Commissioner under registration number ZA298730 and I/we am/are the data controller of any personal data that you provide to us.

Our Data Protection Officer is Kirsty Marie Holder

Any questions relating to this notice and our privacy practices should be sent to:

The Office, Rose Cottage, Robeston West, Milford Haven. SA73 3TN

How we collect information from you and what information we collect

We collect information about you:

· From your application for accommodation

We collect the following information about you:

· Prospective tenants and/or guarantor names, email address, date of birth, address (including any previous addresses, relationship to other prospective tenants, employment status, name of university or college where you are studying (if applicable);

· Tenant name, email address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin, name of university or college where you are studying (if applicable), the name of friends that you are staying with (if applicable);

· Guarantor name, e-mail address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin (if applicable);

· Property address; term, rent, deposit, utility and service responsibilities;

· The employment status of tenants and/or guarantors, address, contact details (including email, phone and fax numbers) of the employer/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received;

· Bank account details of the tenant and prospective tenants, including account number and sort code, and any hire purchase/loan agreements/credit cards or store cards that you have; and

· Any welfare benefits that you may be eligible for, or are currently on.

Why we need this information about you and how it will be used

I/ we need your information and will use your information:

· to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;

· to enable us to supply you with the services and information which you have requested;

· to help you to manage your tenancy;

· to carry out due diligence on any prospective tenant and/or guarantor, including whether there is any money judgements against them, or any history of bankruptcy or insolvency;

· to analyse the information, we collect so that we can administer, support and improve and develop our business and the services we offer;

· to contact you in order to send you details of any changes to our suppliers which may affect you; and

· for all other purposes consistent with the proper performance of our operations and business.

Sharing of Your Information

The information you provide to me/us will be treated by me as confidential [and will be processed only by any third party, acting on my behalf, within the UK/EEA]

We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

· If we enter into a joint venture with or merge with a business entity, your information may be disclosed to our new business partners or owners;

· To carry out due diligence on you as a prospective tenant/ guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;

· If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective tenant/guarantor, or to determine if they have a history of bankruptcy or insolvency;

· If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant; and

· In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Transfers outside the UK and Europe

Your information will only be stored within the UK and EEA. Where information is transferred outside the UK or EEA, we ensure that there are adequate safeguards in place to protect your information in accordance with this notice, including the following:

· A decision by the Commission that the third country has adequate safeguards/ details of appropriate security provisions in place.

Security

When you give us information, we take steps to make sure that your personal information is kept secure and safe.

How long we will keep your information

We review data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (I/we may be legally required to hold some types of information), or as set out in any relevant contract I/we have with you.

Your Rights

You have the right at any time to:

· ask for a copy of the information about you held by me/ us in my records;

· require me/ us to correct any inaccuracies in your information;

· make a request to me/ us to delete what personal data of yours I/ we hold; and

· object to receiving any marketing communications from me/ us.

If you would like to exercise any of your rights above, please contact us at [email protected]

Should you wish to complain about the use of your information, we would ask that you contact me/ us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to my/ our use of your information. The Information Commissioner’s contact details are noted below:

Wales

Information Commissioner's Office

2nd floor, Churchill House

Churchill way, Cardiff, CF10 2HH

Telephone: 0330 414 6421

Email: [email protected]

The accuracy of your information is important to me - please help us keep our records updated by informing me us of any changes to your email address and other contact details.

Disclaimer
To the fullest extent permitted at law, Letsmove Pembrokeshire provides this web site and its contents on an “as is” basis and makes no and expressly disclaims all representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, Letsmove Pembrokeshire does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice except as specifically stated on this Web Site, to the fullest extent permitted at law, neither Letsmove Pembrokeshire nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web Site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Letsmove Pembrokeshire does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Letsmove Pembrokeshire, its affiliates, directors, employees or other representatives.

"I feel lucky to rent a home from let's move I first starting renting from them in 2009 a time I really needed to move and they was so helpful when I moved in and when i moved to a bigger house they were there for me every time I have needed them they are always at the other end of the phone so helpful and friendly and understanding..."

Ms B, Milford Haven

"We've been with Letsmove for the last 8 years, they have been first class at handling all aspects of managing our property. Very happy customer. "

Mrs G, Pembroke

"I recently made one of the biggest and best decisions of my life,by moving to Pembrokeshire,and was very fortunate to encounter Lets Move, Whose Helpful, friendly,and very Professional approach, made my life journey so much easier than I could ever have hoped for, by guiding me every single step of the way.Thank you Team."

Mr W, Nolton.

"I feel lucky to rent a home from let's move I first starting renting from them in 2009 a time I really needed to move and they was so helpful when I moved in and when i moved to a bigger house they were there for me every time I have needed them they are always at the other end of the phone so helpful and friendly and understanding..."