Contract Holders

We pride ourselves on only offering rental accommodation that we would happily reside in ourselves. All of our properties are cleaned to a professional standard and most have neutral décor throughout.


Viewings will be arranged at times to suit you, including evenings and weekends by appointment, and you will be accompanied by a member of staff who can give advice and answer any questions you may have.

Holding Deposit. 

Once you have decided on a property, we will commence our referencing procedure. The property will be placed 'on hold' and we will require a Holding Deposit equal value to one week’s rental payment (1 months’ rent divided by 4.35), the Tenancy will usually commence 15 days later from the time the Holding Deposit is paid or later by mutual agreement and subject to satisfactory referencing. Assuming the tenancy goes ahead, this will be deducted from the monies due before you move in. The occupation contract will be prepared for a minimum period of six-month fixed term, usually continuing on a period month by month basis thereafter. 


We use Homelet Referencing Agency to confirm necessary information about who you are, where you live, if you are in private rented accommodation or a home owner, as well as checking the household income, credit check and Landlord checks. Once complete and satisfactory we are then in a position to offer you a fixed term tenancy agreement for a minimum period of 6 months. .


We may require a guarantor for your tenancy. In the event that Homelet advises the house hold income indicates ‘boarder line’ affordability, if there are unsatisfied CCJ’s or Bankruptcy’s or a Landlord’s reference that has confirmed irregular payments/arrears we will ask you to provide a guarantor for the tenancy. This can be a relative, friend or employer, they will also be required to complete the same referencing checks via Homelet Referencing Agency. (There is no charge for a guarantor to complete the referencing procedure)

Guarantor Responsibilities

The Guarantor will be required to pay the Landlord and/or the Landlord’s Agent for any reasonable losses suffered as a result of the contract holder failing to fulfil any obligations under this agreement or failing to pay Rent or other monies lawfully due.

As a Guarantor they will need to agree to pay, on demand and in full, any overdue Rent or other monies lawfully due under the tenancy agreement for the full Term and until vacant possession is given to the Landlord.

As a Guarantor they will need to agree to make payments lawfully due, as above, even after the contract holder has returned possession of the Property to the Landlord.


Rents are quoted calendar monthly and payable monthly in advance by Standing Order. The tenant is also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order.


A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.


Pets maybe considered in some of our properties, however at the end of your tenancy it is company policy that the property is protected against a flea infestation and the floor covering throughout are cleaned and neutralised to a professional standard.

In some cases Landlords may require extra bond monies.

Contract Holder Fee’s

Holding Deposit - Calculated at a charge of one weeks rental payment. (1 months rent divided by 4.35) 
Deposit - Equal to one calendar months rental and registered with DPS (managed properties)
Replacement Key - Calculated by individual contractor invoice with no agent mark-up percentage added. 
Replacement barrel locks - Calculated by individual contactor invoice with no agent mark-up percentage added. 
Interest on rent arrears - Calculated at 3% over base rate on a daily basis, from day one, applied after 14 days. 

Redress Scheme

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it.

This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

 What will happen next?

 · We will send you a letter/email acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.

·         A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd,

Milford House,

43-55 Milford Street,




01722 333 306

Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.


Draft Tenancy 
Draft tenancy agreement 
Agency Agreement